Privacy Policy

We may collect the following information from website visitors and customers:

• Your name, phone number and email address.
• Enquiry, order and menu preferences you share with us.
• Delivery address and event details you provide for catering orders.
• Messages you send us through WhatsApp, contact forms, phone or email.
• If you choose to connect or log in through Facebook or another social platform, basic account information made available by that platform (such as your name and email address), in accordance with your settings on that platform.

We use the information we collect to:

• Respond to your enquiries and process your orders.
• Coordinate catering services, deliveries and payments.
• Communicate with you on WhatsApp, phone or email regarding your order or enquiry.
• Improve our menu, services and website experience.
• Meet legal, tax and accounting obligations where applicable.

When you contact us via WhatsApp or a contact form, the content of those messages and your contact details are used solely to handle your request and manage your order. WhatsApp communications are also governed by WhatsApp's own privacy policy.

If you interact with us through Facebook, Instagram or other social platforms — including logging in or connecting an account — we receive only the information those platforms share with us based on your permissions. We use it only to identify you and respond to your requests. You can disconnect these platforms at any time from your account settings on the respective platform, and you may ask us to delete associated data as described on our Data Deletion page.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell your personal information. We may share it only with trusted service providers who help us operate (for example, messaging or hosting services), or where required by law. Any such sharing is limited to what is necessary.

We retain personal information only for as long as needed to fulfil your orders and enquiries, and to meet legal or accounting requirements. When information is no longer needed, it is deleted or anonymised.

You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent for us to contact you. To exercise any of these rights, contact us using the details below or visit our Data Deletion page.

SLV HOME FOODS CATERERS
Email: info@slvhomefoodscaterers.co.in
Phone: +91 9611194555