Privacy policy
Last updated: November 2026
This explains how SLV Home Foods Caterers ("we") handles your information when you use this website, order food or ask about catering.
What we collect
Your name, phone number, delivery address, an optional Google Maps link, your order and event details, and any messages you send us on WhatsApp, phone or email.
How we use it
To answer enquiries, prepare and deliver orders, plan catering, confirm delivery charges, and meet tax and accounting rules.
Ordering on WhatsApp
When you tap "Send order on WhatsApp", your order details open in WhatsApp and are sent only if you press send. WhatsApp messages are also covered by WhatsApp's own privacy policy.
Paying online
Online payments are handled by Razorpay. Your card, UPI or bank details go to Razorpay, not to us. We send Razorpay your name, phone, delivery address and order so the payment record matches your order, and Razorpay's own privacy policy applies to the payment.
Ad measurement
We use Google Tag Manager, Google Ads and the Meta Pixel to see whether our ads lead to visits, clicks on WhatsApp or phone, and paid orders. They receive the pages you visit, those clicks, and a paid order's value and payment reference, never your name, phone number or address. If you are in Europe or the UK we ask first. You can change your choice any time with Ad choices.
Checking your distance
To check whether we deliver to you, the address, map link or location you enter is sent to a mapping service (Ola Maps, with Google Maps or OpenStreetMap as backups) to suggest addresses and measure the road distance from our kitchen. Your location is only read when you tap Use my location. We keep a short-lived copy of the measured distance to avoid repeat lookups, not your name or phone number.
Saved on your device
Your plate, delivery details and ad choice are saved in your own browser so you don't lose them if you close the page. They stay on your device, and clearing your browser data removes them.
Sharing
We never sell your information. We share it only with services that help us run (such as hosting, messaging and maps) or when the law requires it.
Keeping it safe
We take reasonable steps to protect your information, though no system online is completely secure. We keep it only as long as needed for your orders and for legal or accounting records.
Your choices
You can ask us to show, correct or delete your information, or to stop contacting you. See data deletion or contact us below.
Contact
SLV Home Foods Caterers, 604, 9th Main, 4th Cross Road, Banashankari 1st Stage, Bengaluru, Karnataka 560050. slvhomefoodscaterers@gmail.com · +91 96111 94555